SDR: Daily Prospecting Workflow
Prioritize and structure a full SDR prospecting day
Help me structure my prospecting day as an SDR.
Context:
- My quota: [MEETINGS PER WEEK OR MONTH]
- Current pipeline: [OPEN OPPORTUNITIES IN SEQUENCE]
- Available time today: [HOURS]
- Best performing channels for me: [EMAIL / PHONE / LINKEDIN]
Create a prioritized prospecting schedule:
1. Morning block (calls — best time to reach prospects)
2. Email block (personalization and sending)
3. LinkedIn block (engagement and outreach)
4. Research block (account prep for tomorrow)
5. CRM hygiene (what to log and update)
For each block:
- Specific activity
- Volume target
- Priority order (who to call/email first)
- What to skip if time-crunched
AE: Deal Review Framework
Self-review any opportunity to identify gaps and next steps
Help me do a self deal review.
Deal context:
- Company: [PROSPECT]
- Deal size: [ACV]
- Stage: [STAGE]
- Close date: [EXPECTED]
- What I know:
* Pain: [YES / NO / PARTIALLY]
* Champion: [WHO AND HOW STRONG]
* Economic buyer: [IDENTIFIED / NOT YET]
* Decision criteria: [KNOWN / UNKNOWN]
* Competition: [WHO AND WHERE WE STAND]
* Timeline: [REAL / MADE UP]
Review output needed:
1. What I know vs. what I don't know
2. The gap that is most likely to kill this deal
3. One action to take this week to advance
4. Honest probability of closing on schedule
5. What I'd tell my manager at a deal review
Sales Manager: Pipeline Review Questions
Questions to run an effective pipeline review with a rep
Help me run a pipeline review with a sales rep.
Context:
- Rep: [NAME]
- Top 3 deals to review: [COMPANY / DEAL SIZE / STAGE]
- Rep's forecast: [WHAT THEY SAID WILL CLOSE]
- My concern: [WHAT I'M SKEPTICAL ABOUT]
Generate pipeline review questions for each deal:
Pain: "What problem are they solving? Why now?"
Champion: "Who is selling for you internally?"
Economic Buyer: "Have you spoken to [name]? What did they say?"
Decision Process: "Walk me through what has to happen before they sign."
Competition: "Why do they prefer us? What's their alternative?"
Close Date: "What would have to be true for this to slip?"
For each question: what a confident rep answer sounds like vs. a vague one.
Founder: First 10 Sales Conversations
Guide for founders running their first B2B sales conversations
Help me prepare for my first B2B sales conversations as a founder.
Context:
- Product: [WHAT YOU'VE BUILT]
- Target buyer: [WHO YOU'RE SELLING TO]
- Hypothesis about the pain: [WHAT YOU THINK THE PROBLEM IS]
- What I want to learn: [PRODUCT VALIDATION / PRICING / ICP / BUY PROCESS]
Guide for founder-led sales calls:
1. How to open without sounding like a sales call
2. Discovery questions that validate your hypothesis
3. How to listen for language you can use in your messaging
4. How to handle "how much does it cost?"
5. How to close for a next step without overselling
6. What to write down after every call
Goal: learn as much as you sell. Product velocity beats sales velocity at this stage.
RevOps: Sales Process Audit
Audit your current sales process for gaps and inefficiencies
Help me audit our current sales process.
Context:
- Team size: [NUMBER OF REPS]
- Average deal size: [ACV]
- Sales cycle length: [DAYS]
- Win rate: [%]
- Top stage that deals are lost in: [STAGE]
- CRM: [SALESFORCE / HUBSPOT / OTHER]
Audit areas:
1. Stage definitions (are stages based on buyer actions or seller actions?)
2. Required fields (what data is missing and why it matters)
3. Conversion rates by stage (where is the biggest drop-off?)
4. Activity benchmarks (calls, emails, meetings per stage per rep)
5. Forecast accuracy (do closed dates slip? By how much?)
Output: a prioritized list of process gaps with a recommended fix for each.
CSM: Onboarding Success Plan
Create a customer onboarding success plan for any new account
Help me create an onboarding success plan for [CUSTOMER].
Context:
- Customer: [COMPANY]
- Product/plan purchased: [WHAT THEY BOUGHT]
- Key stakeholders: [NAMES AND TITLES]
- Goals they shared during sales: [WHAT THEY SAID THEY WANTED]
- Technical requirements: [INTEGRATIONS / DATA / SETUP NEEDED]
- Go-live target: [DATE]
Success plan includes:
1. Onboarding milestones (Week 1 / Week 2 / Month 1)
2. Who does what (customer vs. our team)
3. The "aha moment" we need them to hit (first value)
4. Training plan
5. 30/60/90-day success criteria
6. How we'll measure success at 90 days
7. What we'll do if they fall behind
SDR: Cold Call Opening Framework
Opening lines and structures for cold calls that get past the first 10 seconds
Help me write cold call opening frameworks.
Context:
- My product: [WHAT YOU SELL]
- Target title: [WHO I'M CALLING]
- Signal I have on them: [RECENT TRIGGER OR RESEARCH]
- Average call goal: [BOOK MEETING / QUALIFY]
Create 5 opening frameworks for different scenarios:
1. Signal-led open (reference something specific about them)
2. Referral open (someone connected us)
3. Pattern interrupt (unexpected to cut through noise)
4. Straight-line open (direct, no pretense)
5. Permission-based open (ask if it's a bad time, then pivot)
For each framework:
- The exact words to say in the first 10 seconds
- The bridge to the reason for calling
- How to handle "I'm busy" or "Not interested" in the first 5 seconds
- What tone matches this opener
SDR: Sequence Performance Review
Diagnose why a sequence isn't booking meetings and fix it
Help me diagnose and fix my outbound sequence.
Sequence context:
- Current sequence: [DESCRIBE TOUCHES, CHANNELS, TIMING]
- Open rate: [%]
- Reply rate: [%]
- Meeting rate: [%]
- Target ICP: [WHO YOU'RE REACHING]
- Current copy angle: [WHAT YOU'RE SAYING]
Diagnose problems across:
1. Subject lines (are they triggering opens?)
2. Hook (does the first line earn the next?)
3. Value proposition (is it specific or generic?)
4. CTA (is it too big an ask?)
5. Timing and cadence (too fast, too slow, wrong days?)
6. Channel mix (is email carrying too much of the load?)
Output: A prioritized fix list with specific rewrites for the worst-performing elements.
SDR: LinkedIn Outreach Strategy
Build a LinkedIn outreach approach for a target ICP
Build a LinkedIn outreach strategy for my ICP.
Context:
- Target persona: [TITLE AT COMPANY TYPE]
- Their LinkedIn activity: [ACTIVE POSTER / OCCASIONAL / LURKER]
- My product: [WHAT YOU SELL]
- Connection request limit: [WEEKLY CAPACITY]
Strategy components:
1. Profile optimization (how my profile should look to this ICP)
2. Content engagement play (which posts to engage with before connecting)
3. Connection request message (under 300 characters, no pitch)
4. First message after connection (open a conversation, not pitch)
5. Follow-up if no reply after 5 days
6. When to move to email
For each message: exact copy, character count, and why it works.
SDR: Meeting Show Rate Improvement
Tactics to reduce no-shows after a meeting is booked
Help me reduce no-shows for booked meetings.
Context:
- Current no-show rate: [%]
- Meeting type: [DISCOVERY / DEMO / INTRO]
- How meetings are booked: [CALENDAR LINK / MANUAL / INBOUND]
- Current confirmation process: [WHAT I DO TODAY]
- Time between booking and meeting: [AVERAGE DAYS]
Improve my show rate with:
1. Confirmation email sent immediately after booking
2. 24-hour reminder with a reason to show up
3. Day-of reminder (morning of the meeting)
4. What to do 10 minutes before if they haven't confirmed
5. No-show recovery message (sent within 30 min of missed meeting)
For each: exact copy and send timing. Under 75 words each.
SDR: Objection Before the Meeting
Handle objections that come in before the discovery call even starts
Help me respond to objections that arrive after booking but before the meeting.
Context:
- My product: [WHAT YOU SELL]
- Meeting type: [DISCOVERY / DEMO]
- Their objection: [WHAT THEY SAID]
Handle these pre-meeting objections:
1. "Actually, we decided to go a different direction"
2. "Can you just send me some info instead?"
3. "We don't have budget right now"
4. "My manager said we're not doing any new vendor evals"
5. "Can we reschedule to next quarter?"
For each:
- Email response (under 60 words)
- Goal: keep the meeting or get a clear no
- What to offer to make it easy to stay booked
- When to just let it go
AE: Proposal Presentation Script
Script for walking a prospect through a proposal in a live meeting
Help me script a proposal presentation meeting.
Context:
- Prospect: [COMPANY]
- Attendees: [NAMES AND TITLES]
- Deal size: [ACV]
- Their top priorities from discovery: [WHAT THEY CARE MOST ABOUT]
- Our key differentiator: [WHY WE WIN]
- Competition: [WHO ELSE IS IN THE RUNNING]
Script the proposal meeting in 3 parts:
Part 1: Open (5 min)
- Restate their goal, not our product
- Confirm the agenda and time
Part 2: Walk the proposal (20 min)
- How to present each section without reading it
- Questions to ask as you go
- Where to pause and check understanding
Part 3: Close the meeting (5 min)
- What to ask at the end
- How to define a mutual next step
- What not to say that kills momentum
AE: Stalled Deal Recovery
Unstick a deal that has stopped moving forward
Help me recover a deal that has gone quiet.
Deal context:
- Company: [PROSPECT]
- Deal size: [ACV]
- Last active: [DATE]
- Stage when it stalled: [STAGE]
- Last thing we discussed: [TOPIC]
- What we agreed would happen next: [AGREED NEXT STEP]
- My theory on why it stalled: [BEST GUESS]
Recovery approach:
1. Diagnosis: what's most likely killing this deal right now
2. The one message to send this week to get a response
3. What to offer to re-engage without discounting
4. Who else at the company to contact if primary contact is dark
5. When to officially disqualify and move on
Output a specific recovery plan for this deal, not generic advice.
AE: Mutual Action Plan Template
Create a shared close plan that both sides commit to
Help me build a mutual action plan (MAP) for this deal.
Deal context:
- Company: [PROSPECT]
- Deal size: [ACV]
- Their go-live target: [DATE]
- Their procurement process: [WHAT YOU KNOW]
- Key stakeholders: [NAMES AND ROLES]
- Our close target: [DATE]
Mutual action plan structure:
1. Shared goal statement (one sentence both sides agree on)
2. Milestones from today to signature (with dates and owners)
3. Their tasks (what they need to do for this to progress)
4. Our tasks (what we commit to deliver and when)
5. Risks and how we'll handle them
6. Escalation path if something blocks progress
Format: Simple table with owner, action, and due date. Short enough to fit in one email.
AE: Multi-Threading Strategy
Build relationships with multiple stakeholders in an active deal
Help me multi-thread this deal.
Deal context:
- Company: [PROSPECT]
- Current contact: [NAME, TITLE]
- Deal size: [ACV]
- Stage: [STAGE]
- Other stakeholders I need to reach: [NAMES OR TITLES]
Multi-threading plan:
1. Who to add and why (which roles are missing that matter)
2. How to get introduced through my current contact
3. What to say in direct outreach if warm intro isn't possible
4. How to communicate to each person in their language (IT vs. Finance vs. business)
5. How to manage the dynamics if stakeholders have competing priorities
Also: what are the risks of multi-threading badly, and how to avoid them?
AE: End-of-Quarter Push Strategy
Create urgency and close deals at quarter-end without burning trust
Help me close deals at end of quarter.
Context:
- Deals in play: [LIST COMPANY / DEAL SIZE / STAGE]
- My quota: [TARGET]
- Current attainment: [WHERE I AM]
- Days left in quarter: [NUMBER]
- What I can offer: [DISCOUNTS / INCENTIVES / EXTRAS IF ANY]
For each deal type, give me a strategy:
1. Deal that's close but needs a nudge (50%+ probability)
2. Deal that's stalled but not dead (25-50% probability)
3. Deal I thought was closed but went quiet (high value, worth fighting for)
For each:
- The right message to send today
- What urgency is real (not manufactured) that I can use
- How to ask for a commitment without being pushy
- The one thing I should stop doing that's slowing these down
Sales Manager: Rep Coaching Framework
Structure a weekly 1:1 coaching session with a sales rep
Help me run a coaching 1:1 with [REP NAME].
Rep context:
- Rep's current quota attainment: [%]
- Top strength: [WHAT THEY DO WELL]
- Main development area: [WHERE THEY STRUGGLE]
- Recent deal outcome to debrief: [WIN OR LOSS AND WHY]
- Pipeline health: [HEALTHY / LIGHT / BLOATED WITH STUCK DEALS]
Structure a 30-minute coaching session:
Part 1: Rep-led review (10 min)
- What did they say went well this week?
- What do they want to work on?
Part 2: Manager-led coaching (15 min)
- One specific skill to work on (with a real example from their pipeline)
- How to give feedback on that skill without demoralizing them
- One tactical improvement they can apply this week
Part 3: Commitment (5 min)
- What is the one thing they will do differently?
- How will we know it worked?
Sales Manager: New Rep Onboarding Plan
Build a 30/60/90-day ramp plan for a new sales hire
Help me build a 30/60/90-day onboarding plan for a new [SDR / AE / AM].
Context:
- Role: [TITLE]
- Their experience level: [ENTRY / MID / SENIOR]
- Our product complexity: [LOW / MEDIUM / HIGH]
- Team size: [REPS ON THE TEAM]
- Quota ramp policy: [HOW WE RAMP NEW REPS]
30/60/90-day plan covering:
Day 1-30 (Learn):
- Product knowledge goals
- Sales process mastery
- Key tools and CRM setup
- First call certification milestone
Day 31-60 (Apply):
- First outreach activity targets
- Shadowing and reverse-shadowing requirements
- First meetings/pipeline milestones
Day 61-90 (Perform):
- Full ramp quota expectations
- Independent pipeline management
- What does success look like at 90 days?
Include: weekly check-in cadence and how to assess if they're on track.
Sales Manager: Win/Loss Review Process
Run a structured win/loss review to improve team performance
Help me run a win/loss review.
Deal context:
- Company: [PROSPECT]
- Outcome: [WON / LOST]
- Deal size: [ACV]
- Sales cycle length: [DAYS]
- Why we won or lost: [REP'S VERSION]
- Competitor involved: [IF ANY]
Win/loss review questions:
If we won:
1. What specifically caused us to win?
2. Was it repeatable or did we get lucky?
3. What can we teach the rest of the team from this?
If we lost:
1. Where did we lose it — and when did we actually lose it?
2. Was this a deal we should have qualified out earlier?
3. What one thing, if done differently, might have changed the outcome?
4. What do we tell the team to avoid this happening again?
Output a one-page win/loss brief I can share with the team.
Sales Manager: Forecast Accuracy Improvement
Improve forecast accuracy and build rep accountability
Help me improve forecast accuracy on my team.
Context:
- Team size: [NUMBER OF REPS]
- Current forecast accuracy: [% WITHIN X OF ACTUAL]
- Biggest forecasting problem: [SANDBAGGING / OVERPROMISING / LATE STAGE SLIPPAGE]
- CRM: [SALESFORCE / HUBSPOT / OTHER]
- Forecast cadence: [WEEKLY / MONTHLY]
Improve accuracy by fixing:
1. Stage definitions (what should be in forecast vs. pipeline)
2. Required deal data before a rep can call a deal as commit
3. Manager override criteria (when should I change a rep's forecast?)
4. Early warning signals (what tells me a deal will slip before the rep admits it)
5. Accountability without creating a culture of sandbagging
Output: A simple forecasting framework I can roll out to the team this week.
Sales Manager: Team Quota Setting
Build a fair and motivating quota framework for your sales team
Help me set quotas for my sales team.
Context:
- Team size: [NUMBER OF REPS]
- Company revenue target: [TOTAL TARGET]
- Rep roles: [SDR / AE / AM MIX]
- Rep experience levels: [JUNIOR / MID / SENIOR SPLIT]
- Historical attainment: [AVERAGE % ATTAINMENT LAST PERIOD]
- Ramp reps on team: [HOW MANY AND AT WHAT STAGE]
Quota framework covering:
1. How to allocate team target across reps (not just equal split)
2. Adjustment for ramp reps
3. Adjustment for territory variance (some territories are harder)
4. What attainment rate is healthy for the team overall
5. How to communicate quotas in a way that motivates rather than demoralizes
6. How to handle a rep who consistently sandbaggs or a rep who blows out quota
Founder: Hire First Salesperson
Decide when and how to make your first sales hire
Help me think through hiring my first salesperson.
Context:
- Current ARR: [AMOUNT]
- How I'm selling now: [FOUNDER-LED / PART-TIME HELP]
- Average deal size: [ACV]
- Sales cycle: [LENGTH]
- Close rate: [%]
- My time on sales currently: [HOURS PER WEEK]
Help me answer:
1. Am I ready to hire a salesperson? (What signals say yes vs. not yet)
2. What role should I hire first? (SDR / AE / Hybrid)
3. What does the right candidate profile look like for this stage?
4. How do I write a job description that attracts the right person?
5. How do I structure comp for a first sales hire?
6. What should I hand them on Day 1 vs. what do I let them build?
7. How do I know if the hire is working after 90 days?
Founder: Build an Outbound Motion from Scratch
Design an outbound system when you have no sales infrastructure
Help me build an outbound motion from scratch.
Context:
- My product: [WHAT YOU SELL]
- ICP: [TARGET PERSONA AND COMPANY TYPE]
- Current pipeline sources: [REFERRALS / INBOUND / NONE]
- My outbound goal: [X MEETINGS PER WEEK]
- Tools I have or am willing to use: [CRM / EMAIL TOOL / LINKEDIN SALES NAV]
- Time I can invest: [HOURS PER WEEK]
Build a simple outbound system:
1. List building (where to get the right contacts)
2. Prioritization (who to contact first and why)
3. Message framework (what angle to use for this ICP)
4. Channel and volume (email / LinkedIn / calls — what mix at this stage)
5. Follow-up cadence (how many touches, how far apart)
6. Tracking (what to measure in a spreadsheet before buying a tool)
Goal: Something I can run myself in under 5 hours a week to start.
Founder: Pricing Conversation Framework
Handle pricing questions confidently in early-stage sales
Help me handle pricing conversations as a founder.
Context:
- My product: [WHAT YOU SELL]
- Current pricing: [YOUR MODEL — FLAT / USAGE / SEAT-BASED]
- Price range: [LOW / MID / HIGH RELATIVE TO ALTERNATIVES]
- Stage: [PRE-REVENUE / EARLY CUSTOMERS / SCALING]
- Most common pricing objection: [WHAT PROSPECTS SAY]
Give me frameworks for:
1. When to share pricing (early vs. late in the conversation)
2. How to anchor before sharing the number
3. How to respond to "that's too expensive" without immediately discounting
4. How to use competitors to justify your price
5. When to offer a pilot or reduced trial vs. hold your price
6. How to talk about pricing when you're still figuring it out
Include specific language for each scenario.
Founder: Turn a Case Study into Pipeline
Use a customer win to generate new outbound pipeline
Help me use a customer case study to generate pipeline.
Context:
- Customer: [COMPANY NAME OR ANONYMIZED]
- Their industry: [INDUSTRY]
- The result: [SPECIFIC OUTCOME WITH NUMBERS]
- The ICP this maps to: [WHO THIS SHOULD RESONATE WITH]
- Channels I'll use: [EMAIL / LINKEDIN / CONTENT]
Create outbound assets from this case study:
1. Cold email that leads with the result (not the feature)
2. LinkedIn DM version (under 150 characters)
3. LinkedIn post angle that tells the story without sounding like an ad
4. Subject line options (3 variations)
5. How to reference the case study in a discovery call
Rules: The result does the selling. Keep me out of the story as much as possible.
Founder: Transition from Founder-Led to Team-Led Sales
Build the system to hand off sales without losing revenue
Help me transition from founder-led to team-led sales.
Context:
- Current state: [I CLOSE EVERYTHING / PARTIAL TEAM IN PLACE]
- Team: [WHO IS CURRENTLY ON THE SALES TEAM]
- Current ARR: [AMOUNT]
- Average deal size: [ACV]
- What I've never written down: [PLAYBOOK GAPS]
Transition plan:
1. What to document before stepping back (the institutional knowledge only I have)
2. How to write a sales playbook from my current sales motion
3. How to shadow and train my first rep without micromanaging
4. What to hold vs. delegate (which deals stay with me?)
5. How to avoid the common failure mode where the team can't close without me
6. What metrics tell me the transition is working vs. failing
RevOps: CRM Hygiene Program
Build a CRM data quality program the sales team will actually follow
Help me build a CRM hygiene program.
Context:
- CRM: [SALESFORCE / HUBSPOT / OTHER]
- Team size: [REPS]
- Biggest data problems: [MISSING FIELDS / STALE DEALS / WRONG STAGES]
- Current enforcement: [NONE / MANAGER REVIEW / AUTOMATED]
- Reports that are broken because of bad data: [WHICH ONES]
Build a hygiene program that covers:
1. Required fields before a deal can advance stages
2. Stale deal policy (when do deals get disqualified automatically?)
3. Weekly hygiene checklist for reps (what to clean and when)
4. Manager audit process (what to check in weekly pipeline review)
5. How to automate enforcement where possible
6. How to get rep buy-in without it feeling like busywork
Output: A simple policy document I can share with the team.
RevOps: Territory Planning Framework
Design fair and productive sales territories
Help me design sales territories.
Context:
- Team size: [NUMBER OF AEs]
- Market: [GEOGRAPHIC / VERTICAL / ACCOUNT-BASED]
- Total addressable accounts: [IF KNOWN]
- Rep experience levels: [JUNIOR / MID / SENIOR MIX]
- Current territory setup: [HOW IT WORKS TODAY IF AT ALL]
- Problem I'm trying to solve: [COVERAGE / FAIRNESS / GROWTH]
Territory design covering:
1. Segmentation approach (how to carve the market)
2. Account scoring (how to value territories equally)
3. How to handle territory disputes between reps
4. How to give senior reps the accounts they deserve without demotivating junior reps
5. Carve-outs (who handles named accounts / strategic targets?)
6. How to review and refresh territories annually
Output a framework I can apply to my team this quarter.
RevOps: Sales Tech Stack Audit
Evaluate your current sales tools and find what to cut or add
Help me audit my sales tech stack.
Context:
- Current tools: [LIST TOOLS WITH WHAT EACH DOES]
- Team size: [REPS]
- Annual spend on tools: [APPROXIMATE]
- Biggest workflow gaps: [WHERE REPS STRUGGLE WITHOUT TOOLING]
- Redundancies I suspect: [TOOLS THAT OVERLAP]
Audit framework:
1. For each tool: Is it being used? Is it working? Could a different tool do this better?
2. Redundancy map (which tools do the same thing?)
3. Integration gaps (what doesn't talk to what, and does it matter?)
4. What to cut immediately (low adoption, high cost, easy to remove)
5. What to add in the next 90 days (the gap that hurts the most)
6. Total potential savings if we rationalize
Output: A one-page stack audit with a cut/keep/add recommendation for each tool.
RevOps: Conversion Rate Analysis
Diagnose where deals are falling out of your pipeline
Help me analyze conversion rates across my pipeline.
Context:
- CRM data available: [STAGES AND COUNTS I CAN SHARE]
- Stage conversion rates: [IF KNOWN — e.g. MQL to SQL: 30%, SQL to Opp: 50%]
- Average deal size: [ACV]
- Sales cycle: [DAYS]
- Win rate: [%]
- Biggest drop-off stage: [WHERE YOU LOSE THE MOST]
Analysis approach:
1. Benchmark my conversion rates against typical B2B SaaS benchmarks
2. Identify the one stage where improvement has the highest revenue impact
3. Diagnose likely root cause of drop-off at that stage
4. Suggest 3 experiments to improve conversion at that stage
5. How to measure whether the experiment is working
6. What I should tell leadership about this analysis
Output: A short diagnosis with a prioritized action plan.
RevOps: Sales and Marketing Alignment Framework
Fix the handoff between marketing-generated leads and the sales team
Help me align sales and marketing.
Context:
- Current situation: [HOW LEADS ARE GENERATED AND HANDED OFF TODAY]
- Main point of friction: [WHERE THE BREAKDOWN HAPPENS]
- Marketing's metric: [MQLs / DEMO REQUESTS / PIPELINE]
- Sales' complaint about marketing leads: [WHAT REPS SAY]
- Marketing's complaint about sales: [WHAT MARKETING SAYS]
Build an alignment framework:
1. Shared ICP definition (one document both teams sign off on)
2. Lead quality scoring criteria (what makes a lead worth calling)
3. SLA: how fast do we contact inbound leads and what happens if we don't?
4. Feedback loop: how does sales tell marketing which leads convert and why?
5. Joint metric: one number both teams are accountable to
6. Escalation: what happens when a great lead gets ignored?
Output: A one-page alignment doc I can take to a joint sales/marketing meeting.
CSM: Customer Health Score Framework
Build a health scoring model to identify at-risk accounts
Help me build a customer health score.
Context:
- Product: [WHAT YOU SELL]
- Customer base: [NUMBER OF ACCOUNTS]
- Data I can access: [USAGE DATA / SUPPORT TICKETS / NPS / BILLING]
- Average contract value: [ACV]
- Biggest churn driver: [WHAT CAUSES CUSTOMERS TO LEAVE]
Health score model:
1. Signal categories (usage, engagement, support, commercial)
2. Weight for each signal (which matter most for predicting churn?)
3. Score thresholds (red / yellow / green definitions)
4. Trigger actions (what does each health level trigger?)
5. How to present health scores to customers vs. internal use
6. How to avoid false positives (customers who look healthy but churn)
Output: A scoring rubric I can implement in my CS platform or spreadsheet.
CSM: Renewal Risk Mitigation
Identify and recover at-risk renewals before they churn
Help me manage a renewal at risk.
Context:
- Customer: [COMPANY]
- Contract end date: [DATE]
- Current health score: [RED / YELLOW]
- Why they're at risk: [LOW USAGE / CHAMPION LEFT / BUDGET CUTS / PRODUCT GAPS]
- Relationship temperature: [WARM / COOL / COLD]
- Last meaningful interaction: [DATE AND TOPIC]
Recovery plan:
1. Immediate outreach (what to say, who to say it to)
2. Discovery: what does the customer actually need right now?
3. Internal escalation (when to bring in a manager or exec)
4. What to offer to reset the relationship
5. How to talk about renewal without it feeling like a shakedown
6. The go/no-go criteria: when to let this customer churn rather than fight for it
Include specific scripts for the first conversation.
CSM: Expansion Conversation Opener
Open an expansion conversation without making it feel like a sales call
Help me start an expansion conversation with [CUSTOMER].
Context:
- Current usage: [WHAT THEY HAVE TODAY]
- Expansion opportunity: [NEW SEATS / MODULE / USE CASE / TEAM]
- Why now: [TRIGGER: GROWTH / USAGE THRESHOLD / NEW HIRE / BUSINESS CHANGE]
- Their sentiment: [HAPPY / NEUTRAL]
- Primary contact: [NAME, TITLE]
Expansion conversation approach:
1. How to open the conversation without making it feel like a sales call
2. Discovery questions to understand if they're ready to expand
3. How to connect expansion to their business outcome (not our revenue)
4. Handling "we're happy with what we have"
5. How to propose an expansion naturally vs. presenting a quote
6. Follow-up if they need time to think
Scripts for both a live call and an async email approach.
CSM: Executive Business Review Preparation
Prepare an EBR that executive sponsors will actually find valuable
Help me prepare an Executive Business Review for [CUSTOMER].
Context:
- Customer since: [DATE]
- Executive sponsor: [NAME, TITLE]
- Original goals they bought for: [WHAT THEY WANTED TO ACHIEVE]
- Results delivered: [METRICS AND OUTCOMES]
- Challenges or gaps: [HONEST ASSESSMENT]
- Upcoming renewal: [DATE]
- Expansion opportunity: [IF ANY]
EBR structure for an executive audience:
1. Opening (lead with their business goals, not product usage)
2. Results section (what have they actually achieved?)
3. Benchmark (how do they compare to similar customers?)
4. Gaps and plan (what's not working and what we're doing about it)
5. Roadmap preview (what's coming that matters to them)
6. Next 12 months (shared goals for the next contract period)
7. Renewal and expansion (positioned as partnership, not contract admin)
Tone: Executive-to-executive. Remove all product jargon.
CSM: Customer Advocacy and Reference Program
Turn happy customers into active advocates and references
Help me build a customer advocacy program.
Context:
- Number of happy customers: [APPROXIMATE]
- What I need from advocates: [REFERENCES / CASE STUDIES / REVIEWS / SPEAKING]
- What I can offer them: [RECOGNITION / EARLY ACCESS / COMMUNITY / COMP]
- Current ask process: [HOW I ASK TODAY]
Advocacy program structure:
1. How to identify the right customers to ask (timing and health signals)
2. How to make the first ask without being awkward
3. What to offer in return (make it valuable, not transactional)
4. Tiered advocacy (reference call vs. case study vs. speaking vs. logo)
5. How to make it easy for them to say yes (templates they can use)
6. How to maintain the relationship so they stay willing to advocate
7. How to track and manage your reference pool
Output: A lightweight advocacy program I can run without a dedicated team.